Operating the service is easy as never!

SMS Smart is a handy web service to implement SMS marketing campaigns. Also, SMS Smart is an entirely web service and doesn’t need any programs or applications for your computer and your SMS recipients. You can do bulk SMS distribution through the website in the Internet browser that means there is a great opportunity to work from any part of the world – while lying on the beach or having a good time at the restaurant, so you do not need to attach your marketing manager or yourself to the working place.

All you need is an Internet connection! Bulk Messaging is the distribution of large amounts of SMS messages for delivering to mobile phone terminals. It is used by media companies, enterprises, financial institutions (for marketing and fraud monitoring), and customer brands for a variety of goals including entertainment, enterprise, and mobile marketing.

Registration and payment questions

Depending on your total SMS monthly expenses per single account, we offer a Special Bonus Plan.

Bonuses are available once your monthly total expenses reach:

  • 0-499 EUR 0% > price per SMS according to Starter rate plan
  • 500-1499 EUR 5% >> Bonus 5%
  • 1500-4999 EUR 7.5% >> Bonus 7.5%
  • 5000-9999 EUR >> Bonus 10%

The earned Bonus will be calculated in form of a percentage over the total amount spent in a month and it will be credited to your account on the following month.

At page Pricing, you can see available rate plans and prices per SMS on each destination depending on the discount applied.

Please note, rate plan doesn’t apply your basic cost per SMS mentioned in the Starter plan and is not visible in your account Dashboard (SMS Rates). All discounts are available in form of a refund in the next month. Please, refer your manager for discounts at support@sms-smart.com.

Individual discounts are available for large daily volumes of SMS and total account turnover starting from 10000 EUR / month. Please, contact us to discuss the details of your individual rate plan.

You can review your rate plan at the SMS rates menu where you can see the prices per SMS in all countries according to local networks.

Pay attention, by default all accounts have a Starter rate plan. You can take part in the Bonus system, please see its details here.

Please, note in order to get test credits, you need to contact us and inform the details of your SMS needs:

  • The exact SMS text you want to send
  • Sender ID - which sender are you going to use
  • The country you want to send SMS and daily amount of SMS

Be aware, we need this information in order to configure SMS channels \ routes for your account correctly, as well as check with our providers if it will not be blocked as spam. In case of any issue, our team will help you to modify the SMS text to ensure the best delivery rate.

To reward you for the time spent, as soon as we will receive your answer to these questions, we will add to your account 1 Euro free to use with our services.

Our team is ready to support you.

Since it is a prepaid service; we offer a PayPal payment method

To top up your account, you need to:

  1.  Log in to your account
  2.  Proceed to the Purchase menu (see it on the left side of the Dashboard). Here you’ll see the Rate plan assigned to you and a button to Top up your balance.
  3. Click Top up your balance. In the dialog that appears, select the currency, enter the amount and click Put to cart. top up balance sms smart
  4.  Proceed to the cart by clicking Shopping cart in the top right corner of the page. After this proceed to payment according to the instructions of the system.

NOTE! To avoid any fraudulent activities with payments through Paypal, for the first payment only, SMS-Smart reserves the right to process it between 24 and 72 hrs.

Please, note, your payment is not credited automatically, but you will be asked by email to confirm your first payment. If the registration email and Paypal email differ, you will be asked to reply using ONLY the address from which you sent us the payment (Paypal email).

From the second payment onward, the time of processing will take less than 24 hrs IF A CUSTOMER WILL USE THE SAME PAYPAL ACCOUNT as in the first payment. In case that the second or any new payment will come from a different Paypal account, the time to process it will be again between 24 and 72 hrs.

You can contact us at support@sms-smart.com to notify us about payment and speed up your balance update.

Please note, when refilling your account by PayPal, the system takes its fees for the balance transfer. To get more information, please, visit the PayPal official website.

For all European customers without providing a valid VAT number there will be NO charges for VAT.

On our platform, we accept payments in cryptocurrency, mainly in Bitcoins. We accept payments on the minimum amount of 100 EUR. Payments are processed NOT automatically, please, see how to pay in BTC below.

  1. Contact our financial team at support@sms-smart.com and describe your needs in SMS, if you haven't agreed on it before with your account manager. Mention your registration email, for us to identify you in the system.
  2. In your email - request the BTC wallet address or payments in BTC. Keep in mind, this wallet address may change, so, please, contact us before each payment in BTC.
  3. Calculate the amount in BTC according to the current exchange rate for it to be equal minimum 100 EUR. make a BTC transfer.
  4. Once the BTC transfer is done, please, send the confirmation email again to support@sms-smart.com - this will make the payment processing faster. Mention the BTC transfer amount, your registration email, for us to identify you in the system.

If you have any questions, please contact us at support@sms-smart.com.

All transactions are in Euro (EUR) by default. You can top up your balance using the other currencies accounts (card, PayPal account), the payment will be converted according to the currency rate at the moment of payment.

Since we purchase wholesale SMS from Tier 1 carriers, the rates can change weekly to us. SMS-Smart will periodically update the rates according to market changes and all the customers will be promptly informed by email newsletter.

Yes!
As far as we offer discounts on the rate plans (you can see here) there is a requirement for minimal payment - which is 10 EUR  - the cost of the Starter rate plan. In case you top up your account in the amount less than 10 EUR, you'll not be able to buy the initial rate plan to start work on SMS-Smart platform.

Note! Pay attention, when refilling your account by PayPal, the system takes its fees for the balance transfer, so we request you insert 11 EUR when topping up your balance. To get more information, please, visit the PayPal official website.

No, the rates displayed on the Pricing page are without any hidden charges.

Please note, when refilling your account by PayPal, the system takes its fees for the balance transfer. To get more information, please, visit the PayPal official website.

Note! To avoid any fraudulent activities with payments through Paypal, for the first payment only, Sms-smart reserves the right to process it between 24 and 72 hrs. From the second payment onward, the time of processing will take less than 24 hrs if the customer will use the same Paypal account as in the first payment. In case that the second or any new payment will come from a different Paypal account, the time to process it will be again between 24 and 72 hrs. You can contact us at support@sms-smart.com to notify us about payment and speed up your balance update.

Note! For all European customers without providing a valid VAT number there will be NO charges for VAT.

An automatic receipt for all your payments will be always provided by Paypal.

Payment receipts for your payments can be provided on demand, please contact your manager for this.

Our website uses SSL encryption, and it is an approved secure website according to industry standards. All data use 2048 bit signatures and up to 256 encryption with the highest possible levels of security.

Besides, if you are paying by PayPal, the security is provided fully by this system.

Within 30 (thirty) days from the moment that you pay for the service, you have the right to request that SMS-Smart refund any remaining (unused) funds that have not been spent for use of the service in the given period. When making such a request, you must provide a valid reason for a refund of these funds. When processing refund requests, the SMS-Smart service follows its Refund Policy.

SMS campaign settings questions

The Contacts page serves to create and edit message recipients and organize them into groups by assigning tags to them.

contacts

Contacts
The three rightmost table columns contain the following controls:

· Details, marked by i - information - contains the button that opens the contact's details window and allows editing the contact (click for the purpose).
· Blacklist - a lock icon - contains the button that serves to exclude the contact from mailouts. Once the contact is blacklisted, the button changes to the green lock icon.
· Remove contains is marked by recycle bin button that serves to delete the record.

To add a new contact, click Create contact. Fill the appropriate fields in the Add contact dialog that appears. Assign one or several tags to the contact by clicking on them. Add a new tag if necessary. Click Save contact.

add contact sms smart

Alternatively, load one or multiple contacts from an MS Excel file by clicking Import contacts. The file must contain at least one column with phone numbers. In the Import Contact dialog that appears select or create the tags for the contact(s), configure the column headers as appropriate. In the Merge type list select the way duplicates must be handled and click Import.

upload contacts from excel file

The import results are displayed in the dialog as shown below.
contact upload result

Click Delete contacts with this tag to remove contacts associated with a specific tag. Contacts with several tags will not be removed.

You can Send a message directly from the Dashboard - homepage of SMS Smart dashboard - my.sms-smart.com.

Note! You can send SMS only if you have a positive balance.

Find Send message control, it allows quickly sending one or several messages for testing purposes. Complete the following fields:

  • Sender ID: alphanumeric string (16 characters maximum).
  • Recipient: the recipient's phone number (must contain the country code)
  • Message: text of the SMS
  • Long message split mode: the parameter defines how long messages are treated. The drop-down list contains the following values:

- Cut (trim message text according to GSM spec)

- Payload (send SMPP message with text in message_payload field)

- Split (split the message into several with UDH)

- Split (using SAR TLV fields)

Click Send SMS.

Alternatively, click Send campaign from the file to load the campaign parameters from an MS Excel file. The file must contain three columns: Sender ID, Recipient and Message text. Click send SMS. In the Send campaign from the file, dialog configures the column headers as appropriate and click Send messages.

To check the status of the campaign, go to the Campaigns page and click Send from file tasks.

You can also insert short links in the message body.

Note! The maximum character length for 1 SMS in Latin-based alphabet languages like English, French, and Spanish is 160 symbols. Long text messages are divided into parts 152 symbols each. The maximum length of 1 SMS by other non-English characters (languages not using a Latin-based alphabet, like Arabic or Chinese) is 70 symbols. Long text messages are divided into parts 67 symbols each.

To create a new campaign, click Create Campaign.

Follow the steps of the Create campaign dialog:

  1. Click Book icon to select the sender ID or type a new one in the edit box. A sender ID is the name of the person or company that is sending the SMS (alphanumeric string up to 16 characters). Click Continue to next step >.
  2. In the drop-down list, select an existing message or add the new template to create a new one. Select the long message split mode, review and, if necessary, edit the message. Optionally, using the Add markers drop-down list, include markers to the text to personalize the message. When finished, click Continue to next step >.
  3. Select tags and configure the list of recipients. Tags are groups of recipients that can be configured according to your needs. Click on the appropriate tag, select the sort order, and edit the list of recipients if necessary. Click Delete orange icon to remove the recipient from the mail out. To add a new recipient, click Add contact. When finished, click Continue to next step >.
  4. Configure the campaign description and set the schedule. Click Start now for immediate launch or Set a future time for a scheduled mail out, and specify the date and time.
  5. Click Test campaign to test the mail out. In the dialog that appears, specify the number to which the SMS will be sent, and click Send SMS.
  6. Click Submit campaign.
  7. In the preview window that appears, click Create Campaign again. The campaign will appear in the table.
  8. Alternatively, click Send campaign from file tasks to load the campaign parameters from an MS Excel file (same as in the Dashboard). Click Send campaign from file tasks to view the campaign status (illustrated in the Dashboard section).

At the Contacts menu, you can add tags and assign them to contacts. For example tags according to some target: age, gender, interest, and others. Use tags of contacts at the Campaigns menu, while setting the SMS campaign (at Step 3 > Select tags).

To upload Contacts (phone numbers) from a file:

  1. go to the Contacts menu of the control panel;
  2. click Import Contact;
  3. choose a file at your PC\laptop;
  4. In Pop-up assign columns names (first name, last name, phone);
  5. Create tag \ choose if created before;
  6. Click Import.

Note! Your file should be .csv or .xls format and should contain columns with the following details: first name, last name, phone (mandatory), comments for each recipient (but without column titles). You can add five more additional fields for other data about your client.

At Campaigns menu, while creating SMS campaign, you may either run it at the moment or set up future date and time of the campaign.

See the report on the Statistics menu. Here you can see all the messages and their statistics that were sent out using this account. It is possible to apply filters to message parameters and display messages for a specific campaign; here you can also export your statistics data to the .xls file.

Yes, we offer you 1 EUR free to test our SMS service and you can use it for free!

Please, note - in order to get test credits - you need to contact us, mentioning:

  • The exact SMS text you want to send to check with our providers if it will not be blocked as spam;
  • Sender ID - which sender are you going to use ;
  • The country you want to send SMS and the daily amount of SMS.

To reward you for the time spent, as soon as we will receive your answer to these questions, we will add to your account 1 Euro free to use with our services.

Please, contact us to get 1 EUR for SMS tests.

We provide you bulk SMS distribution to over 200 countries. To see the detailed list of countries, please, move on to the Pricing page.

We do not limit the number of contacts to send SMS to.
When creating an SMS campaign you can send SMS bulk to multiple numbers, which need to be previously uploaded to the Contacts menu.
Note, in the case of sending SMS from my.sms-smart.com dashboard, a form containing fields to send SMS, you can send SMS on 100 numbers maximum. Add up to 100 phone numbers separated by the comma to the field Recipient, fill other fields with your information, and click Send button. 

The maximum character length for 1 SMS in Latin-based alphabet languages like English, French, and Spanish is 160 symbols. Long text messages are divided into parts of 152 symbols each.

The maximum length of 1 SMS by other non-English characters (languages not using a Latin-based alphabet, like Arabic or Chinese) is 70 symbols. Long text messages are divided into parts of 67 symbols each.

There is no restriction on the daily SMS amount that you can send. Note, the limit on SMS amount per month is 1 million.

No, our system provides only outgoing SMS.

You can send bulk SMS in any language you like.

Yes, at the menu Connections of the control panel, you can add and edit external application connection parameters. You can use this interface to set up credentials for your system or application to make it able to interconnect with the SMS retail system and send messages through the module.

HTTP template is as follows: /rest/send_sms? from=&to=&message=&username=&password=  where username and password are the credentials that should be taken from this interface; ani - Originator address; dnis- Destination number; message - text message.

Learn more information here.

If you need support to implement SMS Smart service connection to your application, please, contact us using the feedback form below.

SMS-Smart Dashboard questions

If you want to extract someone’s contact from your contacts list not to send SMS to this number (or numbers), you can add this contact to Blacklist – in this case, the number will never receive you SMS (until you delete it from the Blacklist).

The Template page contains text templates and sender IDs. They can be used multiple times, saving your time in creating SMS campaigns.
Here you can create as many message templates as you need, specifying template name and message body (with tags %from%, %to%, %first name%, etc.). Use these templates when setting up a Campaign.
To create a content template, select Content and click "Add content template". In the edit section in the right part of the page, supply the template name and message content. Markers can be used to personalize the message (the Add markers drop-down list).
To create a list of sender IDs, select Senders and click "Add content sender". In the edit section in the right part of the page, enter the sender ID and click "Save". To remove a sender ID, select it in Your sender name list and click "Delete".

Here you can review your current rate plan (by clicking on the plan details button) and refill your balance (add funds to your account) by clicking the top up your balance button.
To top up the balance, click "Top up your balance". In the dialog that appears, select the currency, enter the amount and click "Put to cart". Proceed to the cart by clicking "Shopping cart" in the top right corner of the page. Click the payment button, select the payment method (Paypal) and click "Submit order".

The Connections page enables sending SMS messages from external applications and websites. The page serves to configure parameters for connection to such third-party servers.

Here you can add and edit external application connection parameters (SMS API integration). You can use this interface to set up credentials for your corporate system or application to make it able to interconnect with SMS retail system and send messages through the module. See also our article.

The page contains a table of configured connections. To create a new connection, click "Add", specify the connection name, IP address (or mask) of the third-party server and currency, and click "Save connection".

The new record will appear in the table, with an assigned user name and password. Insert the user name and password in the HTTP template and communicate it to the web programmers of the third-party application.

The HTTP template is as follows:
/rest/send_sms?from=&to=&message=&username=&password=

where username and password are the credentials provided by the System; ani is the originator address; dnis is the destination number; the message is the message text. For any additional information contact the SMS-Smart technical support team.

At Account Settings menu, you can review the details of your profile and edit it (registration data, localization settings (Russian\English\Spanich and Italian), your name, middle name, last name).   Besides here you can revive your order details that is the history of your payments.

Technical questions

Please, visit our Tour page.

Absolutely not! You just need a PC, tablet, or a mobile phone having an Internet browser and Internet connection.

SMS-Smart is a web service. Yes, you need a PC, tablet, or mobile phone having an Internet browser and Internet connection.

FAQ DIDN’T HELP? FEEL FREE TO ASK US ANYTHING BEFORE PURCHASING HERE